Privacy Policy

1. Who we are

This Privacy Policy explains how Active Intelligence, LLC (“Active Intelligence,” “we,” “us” or “our”), a North Carolina limited liability company based in Cherryville, NC 28021, collects, uses and protects personal information through our website at active-intelligencellc.com (the “Site”). It applies to the Site only. Information we handle for clients under a services agreement is governed by that agreement.

2. Information we collect

Information you give us

When you use our contact form, we collect:

• Your name, email address and company name
• Your phone number, if you choose to provide it
• The service you are interested in and the content of your message
• Your consent choices, recorded with the date and time of your submission

If you email us directly, we receive your email address and anything you include in your message.

Information collected automatically

Like most websites, our web server automatically records basic technical information when you visit, such as your IP address, browser type, device information, pages requested, referring URL and the date and time of the request. When you submit the contact form, we also store your IP address and browser user-agent with the submission to help prevent spam and abuse.

We use one strictly necessary session cookie to protect the contact form. We do not use advertising cookies, analytics cookies or cross-site tracking on the Site. See our Cookie Policy for details.

Third-party content

Our pages load web fonts from Google Fonts. When your browser requests these fonts, Google receives your IP address and standard browser information. Google’s use of that information is governed by Google’s own privacy policy.

3. How we use information

• To respond to your inquiry and discuss our services with you
• To contact you by email or, if you provided one, by phone about your inquiry, as you consented
• To operate, maintain and secure the Site, including preventing spam, fraud and abuse
• To keep records of consent and communications
• To comply with legal obligations and enforce our terms

We do not use the information you submit through the Site for automated decision-making that produces legal or similarly significant effects about you.

4. We do not sell your information

We do not sell personal information collected through the Site, and we do not share it for cross-context behavioral advertising. We do not rent or trade contact lists collected through the Site.

5. How we share information

We share personal information only as needed to run our business, including with:

• Service providers that host the Site, deliver email or provide similar services, under obligations to protect the information and use it only for us
• Professional advisers such as lawyers and accountants, where needed
• Authorities when required by law, or to protect our rights, safety or property, or that of others
• A successor business in connection with a merger, acquisition or sale of assets, subject to this Policy

6. Data retention

We keep contact form submissions and related correspondence for as long as needed to respond to your inquiry and maintain a business relationship, and generally no longer than 24 months after our last contact with you unless a longer period is required by law or needed to resolve disputes. Server logs are kept for a limited period for security and troubleshooting and then deleted or overwritten in the normal course.

7. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS), restricted access to stored submissions and protections against automated form abuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You can opt out of further contact from us at any time by replying to one of our emails or writing to the address below. Depending on where you live, you may also have rights under applicable law, which may include the right to:

• Know or access the personal information we hold about you
• Correct inaccurate personal information
• Delete personal information
• Receive a copy of your information in a portable format
• Opt out of the sale or sharing of personal information or targeted advertising (we do not sell or share it for those purposes)
• Not be discriminated against for exercising these rights

California and other U.S. state residents. Residents of California and of other states with consumer privacy laws may have some or all of the rights above. To make a request, email us with the subject line “Privacy Request.” We will verify your request using information you have already provided to us, and you may use an authorized agent where the law allows. If we deny your request, you may appeal by replying to our decision, and we will respond within the time required by law.

9. Children’s privacy

The Site is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. International visitors

We are based in the United States, and information collected through the Site is processed and stored in the United States.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Material changes will be highlighted on this page.